ERP Services

Creating Synergy

End User Support

Content

  • Internal Help Desk Management.
  • Managing Cases with IFS on your behalf.
  • Part and parcel of customer’s own business process.
  • Close ties with customer’s internal business units.
  • Tools and processes defined by customer.


Advantages

  • Experienced IFS resources.
  • Review IFS error logs and backup logs which may need attention.
  • Ensuring there is enough capacity in the database and file system to grow.
  • Review print and message queues.
  • Review System Resources.
  • Report results.

IFS Routine Maintenance

Content

  • Maintain IFS logs, queues, tables.
  • Review IFS error logs and backup logs which may need attention.
  • Ensuring there is enough capacity in the database and file system to grow.
  • Review print and message queues.
  • Review System Resources.
  • Report results.


Advantages

  • Identifying errors before it is too late.
  • Making sure there is enough space for database to grow.
  • Ensure smooth running of IFS System.
  • Minimise Disruptions to the business.

Custom Object Support

Content

  • Supporting existing custom objects such as events, field, menus and LUs.
  • Custom object code maintenance.
  • Handling Errors.
  • Making changes when necessary.
  • Testing events as per specification.
  • Upgrading custom objects.


Advantages

  • Quick turnaround.
  • Single point of contact.
  • Minimal disruption during upgrades.
  • IFS Expertise.

IFS System Health Check

Content

  • Validating Host configuration.
  • Database Performance Evaluation.
  • Verifying application server configuration.
  • Identifying potential bottlenecks.
  • Report Recommendations.


Advantages

  • Configurations evaluated with IFS focus.
  • Keeping IFS Application performance at its best.
  • Efficiency gains.
  • Minimise system failures.

IFS Additional Services

Content

  • Report Development (Report Designer & Crystal).
  • Custom Object Development.
  • Delivery Deployment.
  • Database Backups and refreshes.
  • Report Recommendations.
  • Creating New instances.
  • Integrations.


Advantages

  • On Demand.
  • Quick turnaround.
  • Expert Knowledge.
  • Access to multiple resources.
  • Out of business hour services to minimise disruptions.

Call us today at +44 (0)203 011 5777 or Email us at customercare@syng.co

We strive to provide Our Customers with Top Notch Support to make their Experience Wonderful Contact Us